The user is any legal or natural person who uses or visits the www.union-hotels.eu website.
The Policy may occasionally be amended or updated. To be notified about the changes affecting your personal data, we advised you to visit this website on a regular basis.
I. Personal data protection
The personal data controller
The personal data controllers are the company Union hoteli d.d., Miklošičeva cesta 1, 1000 Ljubljana, Slovenia, and the company IP Central d.o.o., Miklošičeva cesta 9, 1000 Ljubljana, Slovenia.
The personal data processor
The personal data controller works with outsourced service providers that process data solely on the behalf of the controller. This procedure serves the purposes of allowing bookings and booking payments, supporting analytical and marketing services, improving the service and user experience etc.
The personal data controller and processors have defined their relationships and obligations. The personal data processors are not allowed to share the personal data for their own or foreign purposes or to transmit the data to third parties or third countries.
The personal data controller may disclose personal data to law enforcement agencies and other government authorities, if this is conditioned by law or if it is strictly necessary for prevention, detection or prosecution of criminal offenses and fraud.
Personal data collection
The types of personal data collected by us include:
- user's first name, surname, email address, and country;
- credit card details (credit card type, card holder name, credit card number, expiration date);
- the data related to the guest's stay, including the date of arrival and departure, special requirements, service preferences (including preferences regarding the room, service or other services used);
- event-related data (first name, surname, company, email address, telephone number, country, event start and end time, duration of the event, number of participants);
- the data provided by the user in the questionnaire, including the user's IP address;
- an email address to be used for sending information about promotions and special offers via an e-newsletter.
All the data received will be used solely for communication regarding the provision of our services, for managing and editing online bookings, for providing customer support and for advertising activities within the framework of legislation.
Personal Data Protection
In order to ensure the protection of personal data, we carry out all the necessary legal, organisational and appropriate logistical-technical procedures and measures.
We make sure unauthorised persons are prevented access to the personal data, the premises, the equipment and the software where the data is stored.
We guarantee an effective way of blocking, disposing of, erasing or anonymising personal data.
We allow for subsequent determination of when individual items of personal data were used and entered into the database, and who this was done by. This applies to the period during which individual items of data are stored.
Personal Data Retention Period
Individuals' personal data can be processed and stored in accordance with the lawful basis, i.e. for as long as there is a purpose for its processing and storage, or until the individual's consent has been withdrawn. Based on the user's written consent withdrawal, the data is erased. All the personal data retained is part of this Privacy Notice.
In accordance with the applicable legislation governing personal data protection, the individual is entitled to withdraw the given consent at any time, to request access, rectification, restriction of personal data processing or erasure of personal data by informing us about this in writing by mail to Union hoteli d.d., Miklošičeva cesta 1, 1000 Ljubljana, or by emailing email@example.com. The individual may also make a complaint concerning the processing of his/her personal data and address it to the above address.
The individual may also lodge a complaint concerning the processing of his/her personal data directly with the competent supervisory authority, i.e. the Information Commissioner of the Republic of Slovenia.
Dealing with Violations
In the event of personal data protection violations, we will promptly implement all internal and external measures (technical, organizational) for the protection of individual's rights and interests. We will inform each of the affected persons, as well as the competent supervisory authority in the Republic of Slovenia about this.
Cookies are small text files used on the website to make the user experiences more efficient.
By law, cookies may be stored on your device if they are strictly necessary for the website to work. For all other types of cookies, your consent is required.
Different types of cookies are used on this website. Some cookies are used at the request of third parties appearing on our site.
The following cookies are used to ensure that all the website functions are available:
- Strictly necessary cookies are required as they make the website functional by allowing basic functions such as page navigation and access to secure website areas. Without these cookies, the website site is unable to work properly.
- Statistics cookies are non-essential and are needed to track visits to the website in order to improve the user experience.
- Marketing cookies are also non-essential and anonymously collect information about your website visits. Their purpose is to display ads that are relevant and interesting to individual users.
An exact description and the expiry of each cookie are provided in the following table:
Strictly Necessary Cookies
Strictly necessary cookies enable a functional website, basic operations, such as website navigation and access to the safe areas of the website. A website does not function properly without these cookies.
|PHPSESSID||Union Hotels||session||The cookie is created by apps based on PHP language. It is a general-purpose identifier used to maintain user session variables. Usually this is a randomly generated number and the way it is used is site-specific. A good example is maintaining the status of a logged-in user between sites.|
|_iCD2||Union Hotels||1 year||The cookie is used to store user's cookie-related decisions. The cookie's expiry period is determined by the user.|
Cookies for Statistics Monitoring
Cookies for statistical purposes allow the owners of websites understand the way the visitors use their website by anonymously collect and report information.
|km_vs||Kissmetrics||30 minutes||The Kissmetrics platform uses the cookie to improve the user experience – anonymous measurements.|
|kvcd||Kissmetrics||session||The Kissmetrics platform uses the cookie to improve the user experience – anonymous measurements.|
|km_ai, km_uq, km_lv||Kissmetrics||5 years||The Kissmetrics platform uses the cookie to improve the user experience – anonymous measurements.|
|_gat||Google Analytics||session||The cookie is used by Google Analytics to throttle the request rate.|
The Marketing Cookies are used for tracking users on the websites. Their purpose is to display ads, which are appropriate and interesting to an individual user.
|id||.doubleclick.net||1 year||This domain is owned by Doubleclick (Google). The main activity: DoubleClick by Google is a real-time bidding exchange.|
|APISID, SSID, SID, SAPISID, HSID||1 year||A cookie for various Google search engine services.|
|PREF||1 year||Google search engine preferences.|
Links to Other Websites
The Policy is published on the www.union-hotels.eu website; it came into effect on 25 May 2018.
If you have questions regarding the processing of your personal data, or if you would like to exercise any of the rights guaranteed by this Privacy Notice, you can contact us by emailing firstname.lastname@example.org.
Union hoteli d.d.
Miklošičeva cesta 1, 1000 Ljubljana
+386 1 308 1270
IP Central d.o.o.
Miklošičeva cesta 9, 1000 Ljubljana
+386 1 308 43 00